 |
|
|
 |
|
|
|
|
 |
|
|
|
|
 |
| Business to Business CRM |
| |
The SMB (Small and Medium Business) marketplace requires a savvy, professional and highly experienced contact center company with an SMB trained team. CustomerServ, LTD has partnered with the best SMB call center, CRM and TAM (Telephone Account Management) call center partners to deliver business to business sales, lead generation and customer management solutions for mid to very large corporations. To date, 10 of the Fortune 100 have selected SMB outsourced call center vendors through our recommendations.
We have found that vendors try to emulate an SMB environment by cross-training consumer agents to interact with businesses. This is a recipe for complete and utter failure. Success with SMB call center programs starts with recruiting high caliber talent and indoctrinating them with a powerful SMB training course, qualifying the agent to interact with business owners, medical professionals, government agencies, schools and every conceivable small business or enterprise level organization.
At CustomerServ, LTD we offer documented expertise and numerous success stories in the SMB sector including but not limited to the following services:
SMB and Enterprise Level Telephone Account Management
Very high caliber CRM agents are assigned a monthly cycle of accounts to Manage, utilizing CRM tools – voice, email, eFax, chat, personalized voicemail boxes, personalized email boxes, Outlook tools, etc. The TAM process builds rapport between our agents and your customers thereby increasing product awareness, buying frequency, single source contact, loyalty and retention.
SMB Outbound Lead Generation and Telesales
Business owners and professionals are very busy throughout the day. It takes a very well trained SMB agent to navigate through gatekeepers and get to the decision maker. CustomerServ, LTD offers hundreds of skilled BTB sales and lead generation professionals that are career contact center veterans with the unique skill sets and pedigree to implement cost effective outbound sales and lead generation campaigns.
SMB Inbound and CRM
We combine multiple CRM tools to provide blended and non-blended inbound CRM services for the SMB marketplace. We can access customer information, administer customer service, process inbound sales orders, manage claims, product inquiries, service technician requests and much more. |
| |
|
 |
|
|
|
|