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Ever wonder if you've made the right decisions in selecting your outsourcing partners and country destinations? Do you keep hearing about your peers trying new approaches and vendors in countries that you never thought possible? Within the framework of your organization’s goals and objectives, we can help with all of your outsourcing challenges and opportunities. We can take a look at your existing lineup, outsourced campaigns and process; assess current and future needs and provide effective solutions to help you enhance, improve, add to or completely overhaul your vendor mix. Whether you're new to outsourcing, an industry veteran, going international for the first time, looking for new global destinations, limited to domestic vendors only or bringing work back home, we have the knowledge base and tools to assist you.
CustomerServ creates long term partnerships for our clients and service providers. Partnerships based on mutual interdependencies and a long term strategic vision. We provide:
- Analysis and recommendations on emerging and traditional outsourcing markets
- Service provider evaluation and selection
- Assessment of existing outsourcing programs
- Recommendations on new outsourcing opportunities and initiatives
- Outsourced campaign management
- Call center process improvement
- Agent and management training
- Quality assurance monitoring and calibration
- Business development services for outsourced call center and BPO providers
CustomerServ applies best practices from hands-on expertise in:
Voice Services
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Customer Service |
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Help Desk |
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Technical Support |
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Reservations services |
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Telesales |
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Prospecting, retention, saves, cross sells, up-sells |
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Third Party Verification |
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Fraud detection |
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Collections and Recievables management |
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Lead qualification |
Non-Voice Services
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Web chat |
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Email response management |
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Data entry |
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Medical transcription |
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Software development |
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Clerical |
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Back office processing |
Industry Verticals
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