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| Leadership Team |
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Nick Jiwa
Managing Partner |
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Nick Jiwa, in his two decade career in the Call Center Outsourcing Industry, has earned a reputation of excellence and innovation. Many of Nick’s clients and partners discovered new outsourcing channels, world class call center suppliers both domestic and international along with emerging destinations through his personal guidance, management and no-nonsense approach. Prior to establishing CustomerServ, LTD. Nick spent 20 years as a senior business development executive and outsourcing advisor for leading call center and BPO outsourcing firms and many Fortune 500 corporations.
Nick’s tenure in the contact center industry dates back to 1986. Nick started as a CSR, worked his way up through operations, client management and eventually executive sales. Nick's tenure in the industry enables him to bring expansive knowledge and the hard-earned intangible of hands-on experience to his outsourcing partners and clients. This expertise has led to multiple success stories and over $1 billion in outsourcing transactions that Nick directly facilitated throughout his career.
Nick is a graduate of the City University of New York, Baruch School of Business where he received a Bachelors Degree in Business Adminstration - Marketing Management, cume laude in 1991. Nick is married and he resides in Houston, Texas. He enjoys sports, collecting vintage memorabillia, traveling, art history and volunteering. Nick is a volunteer at the MD Anderson Cancer Center in Houston, Texas, and an active member of several organizations.
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Kip Gordman
Partner |
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Kip Gordman has been in the Call Center Outsourcing Industry for over 16 years. In this time he has developed a reputation based on integrity, honesty and market leadership. Throughout his tenure in outsourcing Kip has generated hundreds of millions in revenue for his business partners. Kips has helped increase the valuation of the companies that he has been associated with. In addition to outsourcing, Kip is a veteran of Direct Marketing, Real Estate Development and Business Management. Kip brings a level of expertise in the call center outsourcing channel that is not only deep in experience but filled with a multitude of success stories. Kip’s business acumen coupled with his knowledge of the global contact center marketplace have provided his clients and vendor partners with an excellent value proposition. Prior to going into business for himself Kip held senior positions with major call center outsourcing companies where he acquired knowledge in every aspect of call center operations and service delivery.
Kip has a unique ability to help clients assess their needs and create a no-nonsense, direct and cogent solution to meet and exceed objectives. Prestigious corporations including many of the Fortune 500 have relied in Kip’s breadth of expertise in the call center outsourcing landscape. Kip has been entrusted with helping to make key decisions on the strategic direction of outsourcing programs for companies that are household names to the American consumer. Kip graduated from the University of Colorado, Boulder School of Business with a B.S. degree in Finance. He also spent a semester abroad in Seville, Spain, where he became proficient in Spanish and still to do this day uses when traveling to our Latin American partners sites. For the past 16 years, concurrent to all of these activities, Kip has been involved in real estate investment and development. Additionally, he has been active in private investment in many diverse industries and businesses located in many geographies. Kip lives in Omaha, NE with his wife Bridget and their four kids, girls ages 17 and 14, and twin 10 year old boys. He spends his free time enjoying his family, coaching youth sports, participating in any outdoor activities, and traveling extensively.
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Soraia Hussein
Director of Operations and Finance |
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Soraia joined the CustomerServ team after 4 years at Claraview, Inc., a Reston, Virginia company specializing in business intelligence. At Claraview she held a senior position in finance and operations where she developed and successfully implemented strategies to grow and streamline key functional areas of the company. Soraia brings cross functional expertise in accounting, business management and financial analysis. Soraia joined Claraview nearly at its inception and significantly contributed to its growth. Soraia’s expertise crosses over many channels including direct, day-to-day interaction with client contacts and major corporations as well as state and federal government contracts. Prior to Claraview, Soraia held a position with Mellon Financial in Los Angeles, California where she managed daily accounting and operational functions for a $300 million portfolio. Soraia has also played a key role in the launch and financial management of Euro Café, a retail coffee business in partnership with Hudson News. Euro Café presently has over 70 locations throughout North American airports and retail centers.
Throughout her business career Soraia has been involved in creating an infrastructure for start ups and established companies alike. She’s been integral in training and developing employees and peers, participating in senior level strategy development and implementation. She brings unique expertise both in operational, analytical, sales and business development functions.
Soraia graduated from George Mason University in Fairfax, Virginia with a BS in Finance in 1997. Soraia is married and resides in Houston, Texas, She enjoys reading, long distance running, tennis and spending time with family
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